Roadside Assistance in Burnaby

The parkade problem

More of our Burnaby work happens underground than anywhere else we cover, and that is a direct result of how the city has been built over the last fifteen years. The towers around Metrotown, Brentwood and Lougheed hold thousands of cars that sit in a stall all week while their owners take the SkyTrain to work. A battery that never gets driven goes flat, and the first anyone knows about it is Saturday morning.

So the typical Burnaby call is a boost on P2 or P3 of a residential tower. When you phone, give us the building address, the level and the stall number, and say whether the garage door or the elevator needs a fob. That last detail saves more time than everything else put together, because a van sitting outside a gate it cannot open is a van achieving nothing.

Burnaby Mountain and the hills

The climb up Gaglardi Way to SFU is its own category of call. For most of the year it is unremarkable. Then snow settles, and because the mountain keeps it long after the rest of the city has gone back to rain, that one road becomes the busiest stretch in our whole coverage area for a few days. The smaller version of the same thing plays out on the streets above Hastings in North Burnaby and around Capitol Hill.

Two things decide how that call goes. Whether the road is passable for us, which we will tell you straight, and what you did in the first thirty seconds after you lost grip. There is more about that on the recovery page, and it is worth knowing before you need it.

Where the rest of it happens

Highway 1 cuts the city in half and the exits at Willingdon, Kensington and Gaglardi produce a steady stream of flats and breakdowns. Punctures cluster around the industrial blocks along Still Creek, where there is enough truck traffic to keep the road surface littered with the small metal that ends up in a tire. BCIT on Willingdon is the other reliable source of work, mostly lockouts and boosts, and mostly in the evening once the lots have emptied and whoever is left discovers their car will not start.

Edmonds and the older pockets around Deer Lake are the other side of the city entirely. Detached houses, driveways and street parking, so the calls there lean toward lockouts and flat tires rather than parkade boosts, and the wash bookings are straightforward driveway jobs.

Mobile car wash in Burnaby

The wash side is busy here for the same reason the boost side is. There is nowhere convenient to clean a car when you live in a tower, and the nearest bay means driving somewhere and queueing on a Saturday. We can work in a visitor stall or beside the car in the garage. The only thing that stops it is the building itself, so a quick look at your strata rules before booking saves an awkward conversation with a building manager.

Houses in the Heights, Capitol Hill, Burnaby Lake and Deer Lake are straightforward driveway jobs. Fleet washing is steady in the industrial pockets off Still Creek and around the Marine Way corridor, where several trades keep vans parked overnight.

Neighbourhoods we reach

Burnaby Heights, Capitol Hill, Willingdon Heights, Brentwood, Metrotown, Edmonds, Big Bend, Burnaby Lake, Deer Lake, Lougheed, Sperling, Government Road, Montecito, Forest Grove, Simon Fraser Hills, Burquitlam border, Cascade Heights and Buckingham Heights.